Member Support

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Online Store Marketplace
Marketplace FAQs -- Nov 15 2023, 4:31 PM
1. Can I enable or disable the built-in marketplace at any time? 2. What happens if I disable the marketplace feature? 3. Are marketplace sellers required to download an app or code to sell on my website? 4. How do merchants sell their items and products on my website? 5. How many merchants can sell their items and products on my website? 6. What happens if I reach my plan limit of merchants? 7. Can I upgrade to a larger plan if I would like more merchants? 8. Can I select which merchants to display on my online store? 9. How will merchant items and products look like on my website? 10. How does the commission rate work with merchants? 11. How do merchants get paid when their items or products are sold? 12. How are delivery of goods sold and refunds handled by merchants? 13. How can the public contact merchants? 14. Do you provide technical support for merchants? 15. The main difference between Jibbio and Shopify's marketplace, besides price?
Payments and Transaction Fees FAQs -- Nov 15 2023, 3:48 PM
1. Do I need to provide a shopping cart? 2. What kind of payments can my online store and marketplace merchants accept? 3. What are the credit card transaction fees? 4. Who pays the credit card transaction fees? 5. How do marketplace merchants get paid when their items or products are sold? 6. What are the payout fees to marketplace merchants? 7. Who pays the payout fees? 8. Does Jibbio collect any additional transaction or administrative fees? 9. Are sales tax rates automated at checkout? 10. Can sales tax rates be applied, based on region? 11. How are refunds processed?
General FAQs -- Nov 15 2023, 3:48 PM
1. Can I use my own domain? 2. Can I setup an online store without the marketplace feature? 3. Do you provide a SSL certificate for my online store + marketplace website? 4. Do I need a web hosting account? 5. Are there bandwidth fees? 6. Is there a setup fee? 7. How many online store + marketplace themes are available? 8. Can I sell on social media, like Facebook or Instagram?